e-Statement Frequently Asked Questions
Q:What is an e-Statement?
A: An e-Statement is an electronic version of your statement. It provides you an alternate way to receive and store your monthly or quarterly statement from UTB, utilizing Internet-based technology.
Q:How do e-Statements work?
A: To access your e-Statement, you will be required to be a UTB internet banking user. You will be notified through the e-mail address you provide to UTB each month or quarter that your e-Statement is ready. A link to internet banking will be provided in the e-mail notification. After logging into internet banking using your user id and password, you may click on the link to your e-Statement. You will be able to view your statement right from your computer, 24 hours a day, seven days a week via the Internet.
Q:Are e-Statements safe?
A: All security precautions have been taken to ensure the confidentiality of your electronic statement. Logging into internet banking ensures your e-Statement is safe as you are accessing your statement through a secure site. United Texas Bank uses the best available technology in security, firewalls, and encryption.
Q:How do I sign up for e-Statements?
A: After you have logged into internet banking, click on the e-Statements link to sign up for e-Statements.
Q:Will I continue to receive my paper statement in the mail?
A: No, your paper statements will stop once you sign-up for e-Statements. If you sign up for e-Statements by the last business day of the month, your next statement will come electronically.
Q:How and when will I receive my e-Statement?
A: Upon signing up for e-Statements, you will receive your first e-mail notification to the e-mail address you specified on the first business day of the following month. You will continue to receive a monthly e-mail notification that your e-Statement is available. You will be provided a link to access your e-Statement, or you can log into internet banking and click on the e-Statements link anytime.
Historically, you have waited for your paper statement to be mailed and delivered. With e-Statements, you avoid the traditional mail delivery, so you will receive your statement sooner.
Please note, if you have a savings account only, you will only receive statements quarterly (January, April, July, and October), unless you have direct deposit or any other ACH transaction. If your account does not have any activity for 90 days, you will not receive a statement. Everyone receives a paper statement in January, as required by law.
Q:How much history is available for e-Statements?
A: e-Statements are available for up to 13 months of history, from the date you initially sign up.
Q:Will my e-Statement look the same as my paper statement?
A: Yes. Your electronic statement will look very similar to the current paper statement, along with your images. It will have the same layout, colors, and graphics.
Q:Is there a charge for e-Statements?
A: No, e-Statements are free!
Q:How do I cancel my e-Statement?
A: If you choose to discontinue receiving your statements electronically, simply fax us a request to cancel this service, or contact customer service at (972) 239-7000.
Q:How do I save my e-Statement for future reference?
A: You have the option of printing a hard copy of your e-Statement and/or creating a folder on your hard drive and moving or copying the PDF file into it.
To save a copy of your e-Statement, click on the 'Save A Copy' Icon (picture of a floppy disk) in the Acrobat toolbar. Then select where to save the file on your computer. Note: You must click on 'File' in the Acrobat Reader toolbar to save a copy, not the browser's toolbar (Internet Explorer, Netscape, etc.).
Q:What if I change my e-mail address?
A: To change the e-mail address your e-Statements notification is sent to, login to internet banking, click on e-statements and go to "User Options" to change your e-mail address.
Q:How will I receive special announcement inserts that came with my printed statements?
A: Links to this information will be provided within your notification email. Simply click on the links provided to view any special announcements online.
Q:What is a PDF file?
A: A PDF (Portable Document Format) is a universal file format that preserves all the fonts, formatting, graphics, and color of any source document, regardless of the application and platform used to create it. Adobe PDF files are compact and can be shared, viewed, navigated, and printed exactly as intended by anyone using Adobe® Acrobat® Reader™.
Q:What is Adobe® Acrobat® Reader™ and why do I need it?
A: Adobe® Acrobat® Reader™ is free software used for viewing and printing electronic forms. You will need this software installed on your computer in order for your computer to download, display, or print your statement.
Q:How can I get Acrobat Reader?
A: You will have the ability to download the free software from a link furnished in your e-Statement account or by visiting Acrobat Download Information.
When accessing my e-Statements, you may receive a message stating "Busy Loading Document : Please be patient"
a file download window appears and my statement does not load. This issue is most likely caused by an Acrobat Reader failure. Please ensure that you have the latest version of Acrobat Reader.
Need Additional Help? Contact United Texas Bank Customer Service at 972-239-7000.