Frequently Asked Banking Questions
Q:Are my deposit accounts FDIC insured?
A: Yes! Each individual customer's account is insured by the FDIC up to $250,000 per ownership category. Want to understand how much of your money is covered by the FDIC insurance at a single institution? The FDIC has provided several very helpful links that further explain how you can maximize your insurance coverage and we have provided them below. Make sure to check out EDIE, the FDIC’s calculator for consumers like you to calculate and manage your safety net.
For FDIC insurance basics: https://www.fdic.gov/deposit/covered/categories.html
For FDIC insurance coverage limits: https://www.fdic.gov/deposit/covered/categories.html
To calculate your deposit insurance coverage: https://www.fdic.gov/edie/calculator.html
Q:How do I set up Direct Deposit of my payroll check?
A: After your checking application has been approved, you will receive our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.
Q:How do I set up Direct Deposit of my Social Security check?
A: After your checking application has been approved, you will receive our routing and transit number and your account number. Simply contact the Social Security Administration, and have your Social Security Number and account information available to set up your direct deposit right over the phone.
Q:Can I get information about my account by phone?
A: Yes! Account information is available with our Customer Service Representatives during business hours at any of our offices or ask about our Voice Response System for automated account information 24 hours a day.
Q:What products can I apply for online?
A: We have a variety of business and personal account products, as well as certificates of deposit and IRA's; however, we do not currently offer any products online. We would love to meet you, so just stop by or contact one of our new accounts representatives about scheduling a convenient time for us to meet you in person.
Q:Is interest paid on my checking account?
A: Yes! If you want a checking account that pays a market rate of interest, check out our Now Checking account.
Q:Can I open an account if I don't live in the United States? What if I live in the United States but am not a citizen yet?
A: At this time, we only service accounts for persons that reside within our geographical area and have valid U.S. tax identification numbers (Social Security Numbers). If you have questions, contact us. We'd like to hear from you.
Q:Can I do all of my banking with you?
A: Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed on your own time. Contact us with questions about your banking needs.
Q:Can I look at all of my transactions anytime?
A: Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q:How frequently is my information updated?
A: Your account information is updated every business day with new transactions that posted to your account the previous day.
Q:Are wire transfers possible to and from my checking account?
A: Yes! Funds can be transferred to and from accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Contact us for details.
Q:How do I make a deposit to my account from a remote location?
A: You can do most of your banking by using direct deposit or ACH (Automated Clearing House) transactions. We also offer a bank-by-mail service, which allows you to mail non-recurring deposits. Contact us for details on a method that's best for you.
Q:When do I have access to use Internet Banking?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!